Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Information you provide directly. Your name, email address, telephone number, company name, the contents of messages you send us through our contact form, email, or text, and any other information you choose to share.
• Project and client information. When you engage us for services, we may receive business information, technical data, credentials, and other materials necessary to perform the work, which may include personal information about your employees, customers, or end users.
• Communications data. Records of your communications with us, including email, phone, and SMS messages, and metadata such as date, time, and delivery status.
• Automatically collected information. When you visit our website, we and our service providers may automatically collect your IP address, browser type, device information, pages viewed, referring URLs, and similar usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide, maintain, and improve our services;
• Communicate with you about projects, proposals, scheduling, support, and billing;
• Send you administrative and, where permitted, marketing communications;
• Operate, analyze, secure, and improve our website;
• Comply with legal obligations and enforce our agreements; and
• Detect, prevent, and address fraud, security, and technical issues.

3. AI-Assisted Communications

Fourloop builds and uses artificial intelligence (“AI”) systems as part of our business. You acknowledge and agree that:

• We may use AI tools and large language models to help draft, summarize, translate, route, or respond to communications, including emails, chat messages, and SMS messages, and to support our service delivery.
• Communications you have with us may be generated or assisted by automated systems and may not always be reviewed by a human before being sent. AI-generated output can contain errors or inaccuracies and should not be relied upon as professional, legal, or financial advice.
• Content you submit to us (such as messages, documents, and project materials) may be processed by third-party AI service providers acting on our behalf. We take reasonable steps to use providers that maintain appropriate confidentiality and security commitments and that do not train their public models on your data without authorization.
• We do not sell your personal information, and we do not use sensitive client materials to train publicly available AI models without your consent.

If you would prefer to communicate with a human representative or opt out of AI-assisted handling of your communications, contact us using the details in the “Contact Us” section below.

4. Text Messaging (SMS) and Mobile Communications

If you provide us with your mobile telephone number, you consent to receive calls and text (SMS) messages from Fourloop relating to your inquiry, project, scheduling, support, account servicing, and, where you have opted in, marketing.

• Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to any messages you send to or receive from us. Message frequency varies.
• Consent is not a condition of purchase. Your consent to receive marketing text messages is not required as a condition of receiving any service from us.
• Opting out. You can opt out of text messages at any time by replying STOP to any message you receive from us. After you send STOP, we may send a final message confirming your opt-out. For help, reply HELP or contact us using the details below.
• Carriers. Wireless carriers are not liable for delayed or undelivered messages. We cannot guarantee that messages will be delivered.
• We will never include sensitive information such as passwords or full financial account numbers in a text message, and we will not ask you to send such information by text.

5. Cookies and Analytics

Our website may use cookies and similar technologies, including analytics services, to understand how visitors use our site and to improve performance. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the website may not function properly without them.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and subprocessors who perform services on our behalf, such as hosting, analytics, communications, AI processing, and payment processing, under obligations of confidentiality;
• Professional advisors such as lawyers, accountants, and insurers, where necessary;
• Legal and safety recipients when required to comply with law, legal process, or government requests, or to protect our rights, property, or safety or that of others; and
• Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business.

7. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to opt out of certain processing, and to withdraw consent. You may also unsubscribe from marketing emails using the link in those emails or opt out of text messages by replying STOP. To exercise any of these rights, contact us using the information below. We will respond consistently with applicable law.

9. Third-Party Links

Our website and communications may contain links to third-party sites and services. We are not responsible for the privacy practices of those third parties, and this Policy does not apply to them. We encourage you to review their privacy policies.

10. Children's Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will take effect when posted on this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Fourloop Solutions, LLC
Washington, DC Metro · Remote-first
Email: hello@fourloopsolutions.com