Terms & Conditions

1. Services

Fourloop is a software contracting firm that provides services that may include software development, artificial intelligence and machine learning, cloud architecture, DevOps, data engineering, and related consulting (the “Services”). The specific scope, deliverables, timeline, fees, and acceptance criteria for any engagement will be set out in a Services Agreement. We may use qualified subcontractors to perform portions of the Services and remain responsible for their work under the applicable Services Agreement.

2. Proposals, Estimates, and Changes

Proposals and estimates are based on the information available at the time and on the assumptions stated within them. Timelines and cost estimates are good-faith projections and are not guarantees. Any change to the agreed scope, requirements, or deliverables (a “Change Order”) may affect fees and schedule and must be agreed in writing before the affected work proceeds.

3. Client Responsibilities

You agree to cooperate reasonably with us, including to:

• Provide timely access to information, systems, personnel, and decision-makers we need;
• Review and respond to deliverables and requests within agreed timeframes;
• Obtain and maintain all rights, licenses, and consents necessary for materials you provide to us and for us to perform the Services; and
• Ensure that any data or materials you provide do not infringe third-party rights or violate applicable law.

Delays or failures in your cooperation may affect our ability to meet timelines and may result in additional fees.

4. Fees, Invoicing, and Payment

Fees are set out in the applicable Services Agreement. Unless otherwise stated, invoices are due within thirty (30) days of the invoice date. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend Services for non-payment. Stated fees are exclusive of taxes; you are responsible for all applicable sales, use, and similar taxes, other than taxes on our net income. Except as expressly stated, fees and payments are non-refundable.

5. Intellectual Property and Work Product

• Deliverables. Unless a Services Agreement states otherwise, upon full payment of all amounts due for an engagement, Fourloop assigns to you the custom deliverables specifically created for you under that engagement (“Deliverables”).
• Pre-existing and background materials. Fourloop retains all right, title, and interest in its pre-existing materials, tools, frameworks, libraries, know-how, and other intellectual property (“Fourloop Materials”), including any improvements to them. To the extent Fourloop Materials are incorporated into a Deliverable, we grant you a perpetual, non-exclusive, worldwide, royalty-free license to use them as part of that Deliverable.
• Third-party and open-source components. Deliverables may include third-party or open-source components licensed under their own terms, which you agree to comply with.
• Client materials. You retain all right, title, and interest in materials and data you provide to us and grant us a license to use them as necessary to perform the Services.
• Portfolio. Unless you tell us otherwise in writing, we may identify you as a client and describe the general nature of the work performed for marketing and portfolio purposes, without disclosing your confidential information.

6. Confidentiality

Each party may receive confidential information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms or a Services Agreement, will protect it using at least reasonable care, and will not disclose it to third parties except to its personnel and subcontractors who need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law (with reasonable notice where permitted).

7. AI Communications and AI-Enabled Services

You acknowledge and agree that:

• We may use artificial intelligence tools and large language models to assist with our communications and Services, including drafting, summarizing, generating code, and responding to inquiries. Communications you receive from us may be generated or assisted by automated systems and may not be individually reviewed by a human before being sent.
• AI-generated output can be inaccurate, incomplete, or biased and may not reflect Fourloop's considered professional judgment. You should independently verify AI-generated content before relying on it, and AI-assisted communications do not constitute legal, financial, or other professional advice.
• Where we deliver AI-enabled features or systems, the performance of those features depends on third-party models and data and may change over time. We do not warrant that AI outputs will be accurate, error-free, or fit for a particular purpose, and you are responsible for human review and for the decisions you make based on those outputs.
• You are responsible for ensuring that your use of any AI-enabled Deliverable complies with applicable laws, the terms of underlying AI providers, and any required disclosures to your own users.

8. Electronic Communications and Text Messaging (SMS)

By providing your contact information, you consent to receive communications from us electronically, including by email, telephone, and text (SMS) message, in connection with your inquiry, project, scheduling, support, account servicing, and, where you opt in, marketing.

• Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to messages you send to or receive from us, and message frequency varies.
• Consent is not a condition of purchase. You are not required to consent to receive marketing text messages in order to receive Services from us.
• Opt out. You can opt out of text messages at any time by replying STOP; reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Our handling of personal information is described in our Privacy Policy.

9. Acceptable Use of the Website

You agree not to:

• Use the website in violation of any applicable law or regulation;
• Attempt to gain unauthorized access to, interfere with, or disrupt the website or its underlying systems;
• Introduce malware or harmful code, or scrape, harvest, or collect data from the website without permission; or
• Infringe the intellectual property or other rights of Fourloop or any third party.

10. Warranties and Disclaimers

We will perform the Services in a professional and workmanlike manner consistent with generally accepted industry standards. EXCEPT AS EXPRESSLY STATED IN A SERVICES AGREEMENT, OUR WEBSITE, COMMUNICATIONS, SERVICES, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND FOURLOOP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND A PARTY'S INDEMNIFICATION OR CONFIDENTIALITY OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS AND THE SERVICES WILL NOT EXCEED THE FEES PAID BY YOU TO FOURLOOP FOR THE SPECIFIC ENGAGEMENT GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fourloop and its members, officers, employees, and subcontractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) materials, data, or instructions you provide to us; (b) your use of the Deliverables, website, or Services; or (c) your breach of these Terms or violation of applicable law or third-party rights.

13. Independent Contractor Relationship

Fourloop is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Neither party has authority to bind the other. Each party is responsible for its own personnel, taxes, and expenses.

14. Term and Termination

Either party may terminate an engagement as provided in the applicable Services Agreement. Unless otherwise stated, either party may terminate for the other party's material breach that remains uncured thirty (30) days after written notice. Upon termination, you will pay for all Services performed and expenses incurred through the effective date of termination. Provisions that by their nature should survive termination, including those relating to fees, intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification, will survive.

15. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, or failures of third-party service providers.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. The parties will first attempt to resolve any dispute through good-faith negotiation. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the state and federal courts located in Maryland, and the parties consent to personal jurisdiction and venue there. Each party waives any right to a jury trial and to participate in any class or representative action to the extent permitted by law.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and the changes will take effect when posted on this page. Your continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms.

18. Miscellaneous

These Terms, together with any applicable Services Agreement and our Privacy Policy, constitute the entire agreement between the parties regarding their subject matter. If any provision is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of our business.

19. Contact Us

If you have questions about these Terms, contact us at:

Fourloop Solutions, LLC
Washington, DC Metro · Remote-first
Email: hello@fourloopsolutions.com